Bertil Warme Stiefel — Brandy

SKU: 60022319041

2 295 SEK

Stückpreis: per

Größe: 41

Inklusive Steuer. Versand wird an der Kasse berechnet.

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Sole coming away after 2 months

Disappointed in these, bought as a Christmas present and the sole is already coming away. At this price soles ought to be a long term investment rather than fast fashion.

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We strive to provide quality products and we understand your disappointment. It should of course not be like this. So please reach out to our customer service team shop@tenpointsfootwear.com, so we can assist you further. We value your feedback and will use it to improve our products. Thank you for choosing Ten Points.

Initially I was very satisfied with the shoe. Nonetheless I think the way the sole is attached to the shoe should be changed. The sole of my pair started to come off after only three months. Customer service was very helpful though! They offered me to pay for the repair at my local cobbler (and gave me a discount code as well). The cobbler managed to reattach the sole, but only after a few days it started to come off again. The cobbler also offered me to fix it again for free, which he did. However, the sole is now coming off again... Maybe I am doing the walking wrong ;)

So overall, nice design, high quality leather, great customer service, but I was a bit unlucky there with the sole it seems.