Pandora Stövletter — Taupe

SKU: 60002405036

2 195 SEK

Unit price: per

Storlek: 36

Skatt ingår inom EU. Frakt beräknas vid kassan.

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Great shoes. Only half of my order arrived

Sadly, Ten Points didn’t securely package my order (two pairs) and one box was pulled off and stolen at some point (two boxes where bound together with tape). Ten points refused to send me a new pair despite it being their mistake (they said they didn’t have my size. Not true, they were still available to order online). They refunded the cost; however I paid for duties on two pairs of shoes but only got one. Ten Points out the onus on me to work with customs to get a refund from them. We both know, that would never be successful. Sadly, this is the last time I will order from Ten Points. Had they put both shoes into one box- this wouldn’t have happened. Even worse, they admitted this has happened before so they know this is an issue but don’t change their process.

Thank you for taking the time to share your experience with us. We apologize for the inconvenience caused by the missing pair in your order. We understand how frustrating this must have been for you.

We would like to clarify that our policy regarding package security is of utmost importance to us. We always ensure to package our products securely, but unfortunately, sometimes unforeseen circumstances may occur during transit.

We sincerely apologize for the inconvenience caused by our mistake and for not being able to send you a replacement pair. The one we have back in stock is unfortunately with laces and not elastic. We assure you that we did not intentionally misplace your order and we take full responsibility for the error.

Regarding the customs duties, we are more than willing to assist you in any way we can. Please reach out to us and we will do our best to help resolve this matter with the Customs.

We value your feedback and we will take your concerns into consideration to improve our processes and prevent this from happening in the future. We hope to have the opportunity to regain your trust and hope you will give us another chance in the future.

Sincerely,
Ten Points Support Team