Terms of purchase
TERMS OF PURCHASE
Here are our terms of purchase. If you have any questions or concerns regarding our terms and conditions, you can email us at shop@tenpoints.se.
Ten Points applies both the Act on Consumer Purchases and the Act on Distance Contracts. More information about how we handle your personal data, cookies, etc. you can read under our Privacy Policy.
Purchase
To be able to order from us, you must be at least 18 years old. The order is placed on our website www.tenpointsfootwear.com and confirmed with an order confirmation via e-mail.As all orders are binding, you must immediately contact us at shop@tenpoints.se if you regret an order placed or something has gone wrong with your order.Ten Points reserves the right to refuse a purchase. We reserve the right if any item is sold out but of course we inform the customer as soon as we discover if an item is not available.
Prices
All prices within the EU are inclusive of VAT, but outside the EU the prices are exclusive of VAT. VAT in Sweden is currently 25%. Ten Points reserves itself for possible VAT increases. Please note that local taxes may apply if you purchase outside the EU.
Local Taxes
Local taxes is only included within the EU. If you live outside EU please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.
Payment
Ten Points always offers secure and encrypted payments with 3D Secure via Shopify Payments and Stripe. We offer different payment options in different countries. However, we always offer Stripe (credit card) and PayPal and in many countries also Klarna.
For more information regarding payment conditions please read here:
Stripe - credit card payment. Is a secure and encrypted payment with 3D Secure. If you choose this payment method the current amount is reserved directly on your account. As soon as we start processing your order the money will be deducted from your account. Ten Points AB reserves the right to check the credit card, validity, buyer´s name & adress and coverage. We may refuse purchase as a result of these checks.
Delivery
We offer different delivery options and different forwarders. Exact delivery options can be found at checkout.
We work with Bring agents and DB Schenker agents in Sweden and UPS in the rest of the world. UPS offers delivery to Access Points within the EU and Home delivery or Express Home delivery to the rest of the world.
We offer free shipping within Sweden and to Access Points within the EU for orders over 100 EUR, 1000 SEK or 1000 DKK. Outside the EU and the rest of the world, we have slightly different prices depending on where you live. You can see the exact shipping price at checkout, but we have some price information here as well. Please note that the shipping cost is exclusive of taxes and duties if you order from a non EU country, this will therefore be an additional cost to get your goods delivered.
Delivery times also depend on which country and delivery service you choose and are clearly displayed at checkout. We have some information regarding delivery time here.
Delivery delay
If for some reason your delivery cannot be delivered on time, we will of course contact you. We will always do everything we can to deliver on time and avoid delays, but if for any reason the delivery is extensive, you as a customer always have the right to cancel your purchase of course. Send an email to shop@tenpoints.se or call us on + 46 431 44 50 70 if you have any questions regarding your delivery or if your order is delayed.
Right of withdrawal
If you want to exercise your right of withdrawal of a product, you must notify customer service at shop@tenpoints.se within 14 days of receiving the product. It is okay to try out the shoes, but if the testing damages the shoes to the point so we can´t sell them, deduction will be made from the refund. The right of withdrawal with full refund is for non-used products only. Deduction up to 100% will be made from the refund if the item is not in the same condition as when you received it.
Once you have notified us, you have 14 days to return the product.
If you need a withdrawal form (return form), you can find it here.
More information about returns you find under: Shipping & returns
Refund.
If the return is approved, your refund for the returned products will be processed. The refund is made within a few days to your original payment method such as, Klarna, Stripe or PayPal. But never more than 14 days after we have received the return. Please note that it may take a few days before you can see the money in your account. Also note that the cost of the return will be deducted from the refund if you use our pre-printed return labels.
More information regarding return, refund, etc. can be found under: Shipping & Return
Complaint
In case of complaints, we apply the Consumer Purchase Act.
Contact customer service at shop@tenpoints.se as soon as you discover the error and have your order number at hand. You should make the complaint withing reasonable time from when the fault was discovered or should have been discovered. Inform customer service about the problem and we will help you. If it is an approved complaint that can´t be repaired, we will pay the return cost and reimburse you up to 100% depending on the extent of the complaint and use. If, however, it can be fixed, we will of course cover the repair costs. If it is not an approved complaint, the customer is responsible for the return cost.
The complaint should be sent back to us at:
Ten Points AB Webshop
Importgatan 4
26273 Ängelholm
Sweden
Customer Service
Email: shop@tenpoints.se
Phone: +46 431 44 50 70
Monday - Friday 8 – 15
We respond to all questions and inquiries within 48 hours every business day, although some exceptions may occur. Usually if we have to contact a third parties such as a factory, forwarder or similar.